How do I check the status of my USAA claim?Updated a month ago

If you have filed an insurance claim with USAA, tracking its status is essential to stay informed about its progress and ensure a smooth resolution. USAA offers its members and non-members several convenient ways to check the status of their claim, including online access, mobile app tracking, and direct customer service support. And you can easily check your USAA claim status

How to Check the Status of Your USAA Claim

To check the status of your USAA claim, you have several convenient options:

Online via the USAA Website:

• log in to your account at usaa claim
• On your account summary page, locate your active claim next to your policies.
• Select the claim to view detailed status information.

Using the USAA Mobile App:

• Open the app and tap on "Claims" to access "My Claims Center."
• Select your active claim to view its status.

For Non-USAA Policyholders:

• If you're not a USAA member but are filing a claim against a USAA member, you can check your claim status online by visiting the non-policyholder claims page and following the prompts.

By Phone:

• Contact USAA customer service at 800-531-8722.
• Representatives are available to provide updates on your claim status.
• For international callers, you can find the appropriate contact numbers and additional assistance on the USAA Contact Us page.